|
| |
Technical Support
Technical Support is
a service call center dealing with technical
questions and resolving problems encountered by computer users.
AgData’s ‘Blue
Skies Accounting’ Tech Support is available by telephone, fax, or e-mail
with competent and dedicated staff members
concerned with customer satisfaction.
The purpose of Technical Support is to teach you how the
program works and reduce the number of phone calls the end user has to make.
We’re here to make the software easy to use and to solve
software
conflicts
and
usability
problems,
and supplying updates.
The most important thing to
understand about getting help from tech support people is the amount of detail
you need to supply them.
Be At The
Computer
Be sure you are sitting at your
computer when you call the tech support line. Have the program running and
on-screen if at all possible.
Write Exactly What Error Says
Whenever you get an error
message, be sure to call immediately or write down exactly what it says.
"I
don't quite remember" will generally not help you get your problem solved.
Intermittent problems are
extremely difficult to resolve. If you cannot re-create the problem on screen,
there may be very little a tech support person can do to help you.
We will guide you to where software errors are and the
best way to correct them, but the corrections and data entry are performed by
the users. AgData Tech Support is not
your accountant.
We do not do the work for you,
unless contracted under the Service Bureau.
We do not do tech support on
hardware and/or printers.
Support
 |
This page displays an up-to-date listing of changes to our customer support web. We'll
also place notices here regarding product updates, scheduled releases, or problems and
work-around's that may affect all customers. When bugs (and/or fixes) get reported by our customers,
we'll place a notice here. We encourage you to email pertinent information which others may find useful!
 | If using the 64bit Operating System and receive an error
installing the Blue Skies Accounting CD: update this file (OCRAEXT.TFF)
through 'Windows Update' or copy an older version of this file from
another computer to your C:\Windows\Font folder. |
| FLASH / TRAVEL DRIVES or External Hard Drives are recommended for Backup's. 3
1/2" floppy drives are an alternative, but disks are unreliable.
Blue Skies Accounting does not backup (through the program) to a CD.
You must 'write' the files to a CD and must know how to navigate to do this
procedure. |
| If Using QuickBooks and Blue Skies Accounting on the same
computer, a 'Path/File Access' error could appear causing your Blue Skies
Accounting to freeze up. To correct, delete the file 'CDINTF.DLL'
from the C:\Windows\system folder.
This is an extra file QuickBooks accidentally put on their upgrades. |
Quick Solutions for Error Messages:
| If you receive an error 'Damaged Index' or if vendor
number appears, but vendor name does not: go to Tools!
Rebuild Indexes. |
| If you receive an error 'too many users logged in..'
ask other users to close client. Then while holding down the <ctrl>
key, double click on your client number, follow prompts, click 'Yes' to:
are you sure you're the only user. |
| If you receive an error, 'must wait until (name) is done',
ask other users to close client. Go to Tools! Head Bookkeeper
Repair! File! Erase Multi User Tracking. |
TIPS TO REMEMBER:
| Network administrators/managers may customize the list of
reports on each workstation and/or client numbers, by selecting the 'Hide
a Report' feature. Or you may hide a report you never use or don't
want displayed. |
| Unpost a Payroll: If you've accidentally posted a
payroll without first printing checks, or posted with the wrong check number
or check date, this feature will 'revert' back to pending status in your
Computer Paychecks. Go to Tools! Head Bookkeeper Repair! Edit!
click on 'Unpost Payroll'. (we recommend you make a backup before
using this feature). |
| Pay Journal by Enterprise report is designed for
those who would like to sort payroll timecard lines by enterprise, to get
subtotals for gross wages, hours worked and number of piecework. |
| Print 'List of One-Sided GL Transactions report for
trouble-shooting out-of-balance problems. |
| View Transactions is the biggest power tool of
all! Go to Options! 'Select Transactions' : quick way to find
specific entries for either vendor, range of dates, or payroll checks, or a
combination. Sort by ascending or descending order by Check number,
Vendor Number, Date, or Payee names; Make enterprise corrections or void
checks. |
| To enter multiple entries to a GL Check, leave the 'Amount
Field' blank or zero (use your <enter> key). Enter the
invoices or data to the check, and the Blue Skies program will automatically
Add the total. |
| Quick way to find employee detail & wages:
go to Setup! Employee! File! to Display Years Paychecks. |
| You can access the on-screen manual from any window for
'context sensitive' help by using the <F1> key. |
| Your license agreement allows you the right to share
your Blue Skies program CD with your CPA; but your license is only for each
computer workstation. |
| Please notify us of any changes in your address, phone
numbers or email addresses. For license transfers, please contact the
Gridley office. |
| Make frequent backups! Power failures are most
likely to occur in fall/winter. |
| |
|
| Year End GOLD Service: AgData will print your W2's and Test
Data within our service bureau. No need to hire professional firms to do
these year-end procedures. Click the 'Whats New' Tab for more
details. |
| W2 Order Forms are normally mailed by October 31st. If you
do not received your
copy, please contact support@adata.com. |
| Mandatory to file Wage Reports
electronically for ALL employers
which have 250 employees or more. Review
Filing Handbook immediately. Employers who have filed magnetic media in the past, but no longer have
250 employees, must still file Magnetic Media. |
| Electronic filing is done directly with the government websites.
You must obtain User ID and Password according to the SSA or State
requirements. |
| SSA Business Services Online Website: http://www.socialsecurity.gov/bso/bsowelcome |
| Free Telephone Technical Support to all clients with current maintenance
agreement. Monday-Friday, 8:00am to 4:30pm.
Phone (530)
846-6203 Fax (530) 846-3118. If your maintenance has
expired, no updates and/or tech support is available. |
| Free Email Tech Support support@agdata.com
(with current maintenance agreement) for most tech support questions, instructions, suggestions and/or
information. Turn-around time is usually within 2 hours (during
business hours). For error messages, please call or fax message. |
W-2 TIPS TO REMEMBER:
Click the 'Whats New' button above for Frequently Asked Questions.
W2's - Find total number of employees: Do this step first, before running your W2 tax forms.
Print your Wages & Deduction report.
Compare this report to your W3 transmittal (printed out on plain paper) to make sure the total number of
employees and gross wages match. If they do not equal the same amounts, call
Tech Support.
Choosing Proper W2 Forms: Laser Forms only available. All
tax forms available (within the Blue Skies Accounting Software) are formatted
according to the Federal & State Government specifications. If you
purchase tax forms elsewhere, there is no guarantee they will print properly.
1) 4-UP Mag Media Form = 4 W2's on one page, for
the employee. Print once,
fold and stuff in W2 Envelope. Employer may print on plain paper for own
records. Employer Files Electronically.
2) 4-UP Set, recommended for employers with less than250
employees: includes the 4Up Employee page (above), plus 3 Employer copies, which is formatted for Standard
2-on-Page, 6LPI Tax Forms. Less printing and time efficient.
3) Standard 2-on Page, 6LPI Tax Form: (2 W2's on one Page, one over
the other) which
includes 6 pages, 3 for the employer and 3 for the employee. More time
& printing involved; must print 6 different times, collating, separating forms, then
stuffing the envelopes. Used mostly with small number of employees.
Please test print on plain paper before running your W2 tax forms or
any government form.
**If not printing
correctly, use guideline as follows (in fractions of 1/6 of an inch):
Ex: If prints too high: enter a '0.1667' for a full, 1/6 of an
inch; or enter '0.08335' for half a line
Ex: If prints too low: enter a 'negative' 1/6 of an inch '-0.1667';
or enter '-0.08335'.
Printers: Laserjet Printers are required for proper operation. Dot
matrix (continuous) printers
are not supported by AgData.
|
